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delivery information

It's not just another order...

We're a small company, there's Cindy, Mandy & Nathalie handling your orders, sometimes Al, Louise or Charlotte help out too. When your order comes in a human being prints it off, goes and picks the order and makes sure everything looks fine. If there's ever a problem we phone you straightaway. And we make sure your order is despatched as quickly as possible.

Our couriers are Royal Mail and Parcelforce. Why? Because they're great at picking up from our small town in Northumberland, even when it snows and we find that your postie generally knows you, how to find your house and where to leave your parcel.

Worried about being out? We can deliver to a different delivery address such as your work, your grans or your neighbours. Just fill in the delivery address when you check out.

Plus don't forget to check our size chart:

Our UK Expressed Tracked Shipping is FREE until May 2nd when you spend over £50

Region

Service

Cost (Includes Insurance)

Delivery Time

Trackable

Carrier

UK

Expressed Tracked

 £3.95 per order

1-2 working days

 Yes

Orders over £100 require a signature

 Royal Mail

UK

 

Guaranteed Next Day

(service not available for Highlands & Islands)

 £6.95

Next Business* Day.

*For orders placed before 1pm Monday to Thursday

Yes

Requires a signature

Parcelforce

Belgium 

Euro Priority  £10.95  2 working days  Yes  Parcelforce 

Denmark

Standard  £10.95  3-5 working days  Yes  Royal Mail 

Denmark

Euro Priority £19.95 3 working days Yes Parcelforce

Finland 

Standard  £12.95  3-5 working days  Yes  Royal Mail 

France 

Euro Priority  £16.95  3 working days  Yes  Parcelforce 

Germany 

Euro Priority  £10.95  2 working days  Yes  Parcelforce 

Iceland 

Standard  £12.95  3-5 working days  Yes  Royal Mail 

Ireland

Standard

£10.95

3-5 working days

Yes

Royal Mail

Ireland

Euro Priority

£15.95 2 working days Yes Parcelforce

Italy 

Euro Priority  £16.95  5 working days  Yes  Parcelforce

Luxembourg 

Euro Priority  £10.95  2 working days  Yes  Parcelforce

Monaco 

Euro Priority  £16.95  3 working days  Yes  Parcelforce

Netherlands 

Euro Priority  £9.95  2 working days  Yes  Parcelforce 

Norway

Euro Priority £23.95 3-5 working days Yes Parcelforce

Portugal 

Euro Priority  £25.95  3 working days  Yes  Parcelforce

Spain 

Euro Priority  £25.95  3 working days  Yes  Parcelforce

Switzerland

Euro Priority £23.95 3 working days Yes Parcelforce

Sweden 

Standard  £12.95  3-5 working days  Yes  Royal Mail 

Australia & New Zealand

Standard 

 £15.95

Please allow 5-7 working days

But allow extra time for customs (goods are shipped from UK)

 Yes

Royal Mail International Tracked

 

UK Delivery options

We like your order to be delivered quickly...

There's not much point in a delivery service that takes weeks to arrive, or even days to arrive. Living in a small place the team does a lot of online shopping and we know how frustrating it is to wait...and wait...and wait...

So for us our standard postage still means FAST! Plus we still despatch your order as quickly as possible. If you order by noon Monday to Friday your order nearly always gets shipped the same day.

Our fully insured Express Tracked Delivery service is fast. Around 98% of packages will arrive Next Day (working day Monday to Friday) but some orders will take a little longer so please allow 2 days (or up to a week in the run up to Xmas and over the Xmas holiday period). It's a fully tracked service giving extra reliability plus we will know if your order has arrived safely. Once your parcel has been collected by Royal Mail we will send a confirmatory email to let you know your parcel has been shipped. Any concerns please call or email us - the sooner we know something's gone amiss, the quicker we can sort it out.

Deliveries will take longer in bad weather periods such as heavy snow. Our couriers are only human, they can only do their best.

What if I truly need my order straightaway?

Sometimes fast just isn't fast enough... you're packing for the weekend and can't find your ski gloves, down jacket, walking socks... you forget your wife's birthday...and suddenly you really need your order tomorrow...

Choose the UK Guaranteed NEXT DAY service. *This is a Guaranteed Next Working Day service. But please note: if you're ordering after our 1pm cut off on a Thursday your order will arrive on Monday, and likewise if you order over the weekend your order will arrive on Tuesday. Our courier services do not deliver over the weekend. Once your parcel has been collected by Parcelforce we will send a confirmatory email to let you know your parcel has been shipped. Your parcel should arrive the next day between 9am and 5pm. IF YOUR PARCEL DOESN'T ARRIVE THE NEXT DAY PLEASE PHONE US STRAIGHT AWAY. It's likely that you will have missed the courier and your parcel will be waiting for you at your local post office but if the courrier hasn't left a card please call us and we will track the parcel for you. This service is not available for the Highlands, Islands, Channel Islands and Northern Ireland. All Guaranteed NEXT DAY orders require a signature on delivery.

Order From Outside The UK: Although your bank may authorise the transaction during the purchasing process it may still fail the fraud checks if you're shipping to a different address than your card address or you're using the card outside of the country where it was issued. We strongly recommend that Non UK customers use PAYPAL which always works a treat or at least make sure that you are shipping to your billing address.

Our Returns Policy; Zero Hassle Returns

If it doesn't fit, you don't like the colour or there's something wrong with the item all you have to do is post the item back to us and we'll take care of the rest. 

Take a look at our returns section for full information.

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